Conflict Resolution and Mediation 3: Conflict Management

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“Our perceptions can lead to misunderstanding and conflict.”

Dr. Tim

“Use conflict management in your lives, in your youth leadership roles, in your relationships with others, and at school with your friends and teachers.”

Dr. Manisha

Who are the presenters?

Dr. Tim Paquette is a licensed psychologist and the Assistant Director of Northern Illinois University’s Counseling and Consultation Services department.  He completed his Ph.D. in Counseling Psychology from Purdue University in West Lafayette, Indiana and has been working at NIU since 2004.  When he was six years old, his family adopted his sister who was born in Seoul, South Korea.  This event had a significant impact on Dr. Paquette, and it provided the foundation for his interest in multicultural and cross-cultural issues.  His other areas of professional interest include relationship concerns, conflict management, and college student development.  Dr. Paquette has been a PYLP presenter for many years now, and he had the honor of traveling to Cebu City, Philippines in August 2011 for the PYLP Year 8 Follow-On Program.  

Dr. Manisha Rustagi has been working as a Staff Counselor at Counseling and Consultation Services for Northern Illinois University since August 2018. She earned her Ph.D. in Counseling Psychology from Ball State University in Muncie, IN, in 2019. Dr. Rustagi’s lived experiences related to growing up in Delhi, India, and then moving to the U.S. for graduate school had a significant impact on her identity development as a bicultural, bi-ethnic, and multicultural individual. As such, she is passionate about multicultural and social justice issues. Her other areas of special interest include trauma, supervision and training, positive interpersonal relationships, compassion for self and others, couples therapy, and group therapy. In her work, she uses an integrative approach that combines tenets of emotion-focused therapy, interpersonal process, systems perspective, gestalt therapy, and positive psychology. She is also enthusiastic about outreach services as it helps her to connect with students and faculty at a broader level. This is her first time presenting at PYLP. 

What is the presentation about?

This presentation discusses the following steps for successful conflict management:

  1. Provide chances for each person to express her or his point of view.
  2. Do not attempt to resolve a conflict when you are experiencing emotional reactions.
  3. Include all persons involved in the conflict.
  4. Come to an agreement about the source of the conflict.
  5. Validate and try to understand the other person’s position.
  6. Begin to identify changes or compromises that can be made.
  7. Develop a plan that specifies expectations and responsibilities.
  8. Make a commitment to make necessary changes
  9. Schedule a time to follow-up about the plan.

To do the tasks below and accomplish the learning outcomes, please watch this video presentation or watch via YouTube.

What are your tasks and the learning outcomes?

  1. On Your Own: To translate the steps of successful management into the local language
  2. With A Team: To create a Powerpoint presentation of these steps
  3. With Your Community: To organize a social media campaign to promote conflict resolution with this hashtag #PYLPisPeace